Privacy notice

01Who we are

This website is operated by Saibogen Pte. Ltd. (“Saibogen,” “we,” “us”), a company incorporated in Singapore with Unique Entity Number (UEN) 202620302M and its registered office at 1 Marina Boulevard, #28-00, One Marina Boulevard, Singapore 018989. Saibogen is responsible for the personal data described in this notice.

Saibogen is a joint venture of Hologen and Sysmex Corporation. Each is a separate company with its own privacy notice. This notice covers this website only.

You can contact us about personal data at info@saibogen.com, or write to us at our registered office.

02One standard, worldwide

We use Singapore’s Personal Data Protection Act 2012 (PDPA) as our standard for every visitor, wherever you are. Where the law where you live gives you additional rights, such as the UK or EU General Data Protection Regulation, Japan’s Act on the Protection of Personal Information or U.S. state privacy laws, we honor those rights too. Where the GDPR applies, we rely on our legitimate interests to run, secure and improve the site and to reply to you.

03What we collect, and why

Website analytics

We use Plausible Analytics to count visits and see which pages are read and how people find us. Plausible does not use cookies and does not store anything on your device. To tell visits apart within a single day, it creates a temporary code from your IP address and browser details combined with a random value that is deleted every 24 hours. Your IP address and full browser details are never stored. We see only totals, such as pageviews, referring websites, country, and browser and device type. Plausible processes this data for us in the European Union and does not use it for advertising. We use it to understand how the site is used so that we can improve it.

Server logs

Like any website, our hosting provider, Amazon Web Services, records technical information when your browser requests a page, such as IP address, date and time, the page requested and browser type. We use these logs only to run the site securely and to fix problems, and they are deleted after 30 days.

Emails you send us

The site has no forms. If you email us, we receive your name, email address and anything you choose to include, and we use it only to reply and to keep a record of our correspondence.

Please do not send us health information or information about patients. We do not need it to respond, and this website is not a channel for clinical or patient inquiries.

04Cookies

This website does not set cookies and does not use similar technologies, such as local storage or tracking pixels, to store or read information on your device. That is why you do not see a cookie banner. Our fonts and images are served from our own website, not from third-party services.

05What we don’t do

• We do not sell or rent personal data, or share it for advertising.
• We do not use advertising or retargeting technologies, or social media tracking pixels.
• We do not profile visitors or make automated decisions about them.
• We do not knowingly collect personal data from children. The site is intended for professional audiences.

06Who we share data with

We share personal data only with service providers that process it for us under contract and on our instructions: our website host, Amazon Web Services; Plausible Insights OÜ (Estonia), for analytics; and our email provider. We may also disclose information where the law requires it, or pass your inquiry to Hologen or Sysmex if it concerns them and you have asked us to.

07International transfers

We are based in Singapore, and our analytics data is processed in the European Union. When personal data is transferred outside Singapore, we make sure it receives a standard of protection comparable to the PDPA, through contracts with our service providers. For visitors in the UK and EU, we also rely on the safeguards their law recognizes, such as adequacy decisions or standard contractual clauses. Contact us for details.

08How long we keep it

Analytics

Totals only, kept for as long as they are useful. The daily code is deleted every 24 hours.

Server logs

30 days.

Email

Two years after our last contact, unless we need it longer for an ongoing relationship or a legal obligation.

09Your rights

You can ask to access or correct the personal data we hold about you, and withdraw any consent you have given. Depending on where you live, you may also have the right to have your data deleted, to restrict or object to how we use it, and to receive a copy in a portable format. To make a request, email info@saibogen.com. We will respond within 30 days and, in most cases, will not charge a fee. Because our analytics do not identify you, we cannot link analytics data to you.

If you are unhappy with how we have handled your personal data, please contact us first. You can also complain to Singapore’s Personal Data Protection Commission (pdpc.gov.sg) or to the data protection authority where you live, such as the UK Information Commissioner’s Office.

10Security

We protect personal data with appropriate technical and organizational measures, including encrypted connections (HTTPS) across the site and access controls on our systems.

11Changes to this notice

If the way we handle personal data changes, we will update this notice and the date at the top of the page.